Refund Policy
At Rēcipe Botanica, we are committed to ensuring your satisfaction with our plant-based haircare products. If for any reason you are not entirely satisfied with your purchase, we are here to help.
RETURNS
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. You will also need the receipt or proof of purchase.
REFUNDS
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.
EXCHANGES
If you need to exchange an item for a different product, please contact us at info@recipebotanica.com. We will guide you through the process and ensure you receive the product you need.
SHIPPING
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
DAMAGED OR INCORRECT ITEMS
If you receive a damaged or incorrect item, please contact us immediately at info@recipebotanica.com with details of the product and the defect. We will provide instructions on how to return the item and receive a replacement or refund.
NON-RETURNABLE ITEMS
Certain items are not eligible for return, including:
- Gift cards
- Sale items
CONTACT US
If you have any questions about our Refund Policy, please contact us:
Sustainable Beauty Pty Ltd
Email: info@recipebotanica.com
Website: www.recipebotanica.com.au
Thank you for shopping with Rēcipe Botanica. Your satisfaction is our priority, and we are here to ensure you have a positive experience with our products.
RETURNS
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. You will also need the receipt or proof of purchase.
REFUNDS
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.
EXCHANGES
If you need to exchange an item for a different product, please contact us at info@recipebotanica.com. We will guide you through the process and ensure you receive the product you need.
SHIPPING
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
DAMAGED OR INCORRECT ITEMS
If you receive a damaged or incorrect item, please contact us immediately at info@recipebotanica.com with details of the product and the defect. We will provide instructions on how to return the item and receive a replacement or refund.
NON-RETURNABLE ITEMS
Certain items are not eligible for return, including:
- Gift cards
- Sale items
CONTACT US
If you have any questions about our Refund Policy, please contact us:
Sustainable Beauty Pty Ltd
Email: info@recipebotanica.com
Website: www.recipebotanica.com.au
Thank you for shopping with Rēcipe Botanica. Your satisfaction is our priority, and we are here to ensure you have a positive experience with our products.
